Shipping policy

📦 SHIPPING POLICY

📦 Order Processing Time

All products are made-to-order.

  • Processing time: 2–5 business days
  • Orders are processed Monday through Friday (excluding holidays)
  • Once your order is produced, it will be shipped immediately

🌍 Shipping Locations

We currently ship to the following regions:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Austria
  • France
  • Germany
  • Spain
  • Portugal
  • Northern Europe (EFTA countries)
  • Rest of Europe
  • Rest of the World

Shipping availability is based on our fulfillment partner network.

⏱️ Estimated Delivery Times

Delivery times vary by location and include production + shipping.

United States

  • 5–10 business days

Canada

  • 10–20 business days

United Kingdom

  • 7–14 business days

Australia & New Zealand

  • 10–20 business days

Europe (Austria, France, Germany, Spain, Portugal, Northern Europe)

  • 7–15 business days

Rest of the World

  • 10–25 business days

👉 Total delivery time = Processing time + Shipping time

💲 Shipping Costs

Shipping costs are calculated at checkout based on destination and order size. Estimated starting rates:

  • United States: from $3.99
  • United Kingdom: from $2.99
  • Germany: from $2.99
  • France, Spain, Portugal, Austria: from $3.49
  • Northern Europe (EFTA): from $6.19
  • Canada: from $6.79
  • Australia & New Zealand: from $8.39
  • Rest of the World: from $10.00

Final shipping costs are shown at checkout before payment is completed.

📬 Order Tracking

All orders include tracking.

  • A tracking number will be provided via email once your order ships
  • Tracking updates may take 1–3 business days to appear

🌎 Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, and taxes may apply
  • These charges are determined by your country’s customs office
  • The customer is responsible for any additional fees upon delivery

We are not responsible for delays caused by customs processing.

⚠️ Shipping Delays

Delivery timelines are estimates and may be affected by:

  • Carrier delays
  • Customs processing
  • High order volumes
  • Weather or external disruptions

If your order has not arrived within the expected timeframe, please contact us at:
contact@onculturestyle.com

📍 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders shipped to incorrect or incomplete addresses may be returned
  • Additional shipping fees may apply for reshipment

📦 Lost or Stolen Packages

Once a package is marked as delivered by the carrier:

  • We are not responsible for lost or stolen packages
  • Customers should contact the carrier directly to file a claim